Policies

Returns & Exchanges 

For sanitary reasons ALL SALES ARE FINAL!
 
If there are any mistakes made on my end (customer received the wrong product(s), product(s) not as described, custom unit doesn't fit due to my mistake) customer must contact me for an exchange within 5 days of receipt. DO NOT REMOVE THE TAG BEFORE RETURNING! I will not accept returns without the product tag(s), this will insure that your item is returned in the condition it was received. I will NOT accept returns or exchanges if the wrong size is ordered! Please take your measurements if you do not know your correct size.
Unit(s), Tape In Extensions and Half Up Half Down Kits must be returned in NEW/UNWORN condition. Lace must be uncut/intact, no cut, no color, no styling.
No Returns/Exhanges on Hair Accessories
Shipping costs will not be refunded.  
Returns/Exchanges need to be ship back within 7 days from the date of contact. 

Processing Time

  • Wig Orders- 10-16 Business Days (Not including shipping time) depending on the style ordered. Please read the description for exact time frame.
  • Half Up Half Down Kits- 10-12 Business Days (Not including shipping time).
  • Please allow 2-3 extra Business days for processing if you’re paying with Klarna.

Cancellation & Fees 

Since most of my items are made to order, IF a cancellation is approved will result in an inconvenience fee. Orders will NOT be canceled after 24 hrs due to customers mistakes, buyers remorse or the lack of reading the description prior to placing the order. 
Canceled orders that were placed through KLARNA or SEZZLE will result in a 10% cancellation fee. Canceled orders that were placed through PayPal will result in a 5% cancellation fee.

Cancellation fees will only be waived if the cancellation is due to my mistakes or lateness.

Payment Methods

I accept PayPalSezzle & Klarna!
Paypal is a secure instant payment method, you DO NOT have to have a Paypal account to pay through PayPal. You can select "Pay with a Debit or Credit Card" and checkout as a guest with ANY MAJOR Debit or Credit card.
Sezzle & Klarna are secure BUY NOW PAY LATER methods that allows you to split your order into 4 installments over a 6 week time frame! NO interested, NO long forms and INSTANT approval. Please allow TWO extra business day for processing if you select these payment methods.
Please visit https://sezzle.com/ or https://www.klarna.com/us/ for all other information. 

Shipping

I am only shipping within the U.S. at the moment.

All units are shipped with USPS.
Tracking number can take between 24-72 hours to update.
Once tracking is updated shipping usually takes 2-4 Business days  AFTER processing time.
USPS Express Mail is available for an extra fee. Express shipping only applies to shipping, this does NOT change the processing time. Please select this option at checkout.
Tresses by Deidra will NOT be responsible for any customs fees, taxes or duties that may occur upon receipt.
Tresses by Deidra is not responsible for lost or stolen packages or undelivered packages marked as delivered by the shipping company.
If your tracking information states it’s been delivered but you did not receive it please contact me immediately so I can contact the shipping company.
Please allow 7-10 business days after contacting me so a claim can be filed.

Coupon Code/Discounts/Sales

Please allow 2-4 extra days for processing for orders placed during sales. 

Coupon codes CANNOT be combined. Discounts CANNOT be added after purchases or after sales are over. Please apply coupon codes at the time of purchase.

Items in the discounted section is excluded from ALL coupons & sales.